AboutUs

A1CE.COM was established in 2008 as a continuing education provider approved by Texas Department of Aging and Disability Services. Our goal is to provide customers with the best continuing education possible. Our trainers are out there in real life, and understand what it takes to rise above the norm.

Refund Policy
A1CE is a customer service driven company providing high-quality online courses. However, sometimes problems and issues can affect enrollment and or relevancy of course. We have posted the course requirements and our refund policy in order to help the consumer make informed choices prior to purchase. In advance of your enrollment make sure that you have carefully reviewed the course description and outline and that you have scheduled the appropriate time to take the course(s) you are enrolling in. Technology-related issues such as html5 browser requirements  misspelled passwords and  emails sometimes delay a course from starting or interrupting a course already in progress. Please contact us to resolve these. We will all efforts to resolve these or will be happy to issue refunds if you have not started taking the course. No refund requests are processed once the courses are complete.

Privacy Policy
This privacy statement has been created in order to demonstrate our firm’s commitment to protecting customer privacy. 

Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user demographics and interests, so that we can better understand and serve our users.

Our Use and Disclosure of Your Information
We may send emails to our users regarding changes in our services or other information we believe will be of interest. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use. We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information. Your information will not be shared for any other purpose and will be kept secured. We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials, including the Department of Aging and Disability Services as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commercial transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Expiration of course
Our courses are set to expire 180 days from the date you sign up. If you have not completed the course in the given time, please contact us, and we can reactivate the course for you.

We accept all major credit cards: